Scout Booking Terms & Conditions

  • Availability: Booking of all packages & accommodation is subject to availability at time of confirmation of package option by customer.
  • Rate includes: All associated taxes. Some hotels charge extra fees for parking, cots, rollaways etc. Such fees can be confirmed on request based on your requirements.
  • Payment Schedule:
    • Deposit: 25% of the full amount is due WITHIN 7 DAYS OF CONFIRMATION to secure the booking.
    • Final Balance: Invoice will be issued for the remaining balance 80 days prior to departure. PAYMENT IS DUE 70 DAYS PRIOR to departure. Failure to pay by 70 days may result in the auto-cancellation of accommodation by the accommodation provider or late payment fees.
    • Bookings within 70 days: Full payment is required within 7 days to secure the booking.
    • Variations: In some circumstances suppliers may have different payment policies to the above. Additionally some Early Bird deals require full payment by or soon after the book-by date. In these instances Scout will clearly communicate any variances prior to confirmation.
  • Cancellation Policy:
    • All deposits are non-refundable once received.
    • For balance payments made within 70-45 days prior to the trip the deposit amount is non-refundable.
    • No refund for total amount for cancellations 45 days or less prior to arrival and no-shows. In unexpected, unfortunate circumstances (family death etc) Scout will work to negotiate with the supplier for a full or partial refund, however this is not guaranteed. We recommend taking travel insurance to make sure you are covered. Cancelling due to weather, missed travel connections or lack of snow is not considered an unexpected circumstance and is one of the risks you must wear as part of taking a ski trip. Unless the supplier has a snow guarantee or weather cancellation policy, Scout will not refund any part of the package due to these factors.
    • Variations: Please note that some hotels may have stricter policies (such as no refund within 60 days) and we are required to pass on these policies. We will communicate any varations to the above cancellation policy prior to confirmation of booking.
  • Changes Policy:
    • Once bookings are confirmed and deposit is paid service fees will apply for every amendment to existing elements, late final payment and travel document re-issue in addition to fees charged by suppliers
    • In a few instances we purchase products through third party providers. If you change part of your package whilst at a destination, the 3rd party provider may have a different refund policy to that of the supplier in the destination. Wherever possible we will work to recover any refunds that come from a change at the destination, however it is not guaranteed.
  • Surcharges: Scout does not charge any additional fees for the booking. Prices quoted are for cash (bank transfer) payments only. Credit card payments (Amex, Visa or Mastercard only) will be subject to 1.8% surcharge.
  • Booking Currency: Scout will quote and charge in one currency of your choice from AUD, USD, CAD, JPY, EUR or GBP only.
  • Currency Exchange Policy: If you book an international destination all remaining balances are subject to change (based on currency fluctuations) until the final payment has been processed. This can go either way (if your currency gets stronger you will be invoiced less!). We will confirm at the time of invoice what the final amount is, based on the exchange rate at that time. Should you wish to pay the balance earlier (prior to when it’s actually due) to secure that current exchange rate you are welcome to request the final invoice at any time. Once payments have been made (deposit or final balance), no refunds will be given for changes in the amount of what that payment would be, based on currency changes at any time prior to your trip.
  • Travel Insurance: Once your booking is confirmed, we strongly recommend taking out travel insurance as it will often cover the cost of cancelled reservations.

For any questions regarding booking terms & conditions please email:

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Due to the current uncertainty of future travel surrounding COVID 19, our regular T&Cs are overridden by individual supplier cancellation policies. We will clearly communicate all cancellation policies prior to confirming any booking, so you can be confident with your plans and book risk free.

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